Sansom Equipment Limited is the leading distributor and service provider for generators, engines, pumps, blowers, valves, variable frequency drives and packaged engineered systems for industrial and municipal applications across Atlantic Canada.

We are seeking a results-driven Branch Manager to lead our Mount Pearl Branch, overseeing integrated sales support, parts, and field/shop service operations. Reporting to the Vice President, this role is accountable for overall branch performance, including financial results, operational efficiency, and team leadership.

Key Responsibilities

P&L Ownership & Performance

·        Lead overall branch operations with full accountability for P&L performance.

·        Develop and execute annual operating plans and budgets.

·        Monitor performance metrics and drive profitability improvements across all departments.

·        Lead a culture of accountability and continuous improvement.

Financial & Administrative Oversight

·        Manage branch budgeting, forecasting, and reporting.

·        Oversee service order accuracy, billing, and cost tracking.

·        Support accounts receivable and collections in coordination with sales and finance.

·        Ensure adherence to pricing, quoting, and approval processes.

Operations Management

·    Oversee daily branch operations, including inventory management, parts department performance, equipment and service coordination, and logistics

·        Ensure efficient workflows, resource allocation, and high productivity.

·        Drive operational consistency and adherence to company standards.

·        Work closely with the Service Manager to ensure high standards of workmanship, quality, and efficiency.

Customer Experience & Account Support

·        Build relationships with key customers within the assigned region.

·        Act as escalation point for complex equipment, service, or delivery issues.

·        Ensure consistent, high-quality customer service across all departments.

Sales Alignment

·        Align branch operations with corporate sales strategies, targets, and initiatives.

·        Work closely with the Vice President and sales team (inside & outside) to support sales execution and customer commitments.

·        Participate in joint customer calls when required.

·        Collaborate on forecasting, inventory planning, and pricing alignment to drive revenue and margin performance.

·        Provide feedback to corporate and sales leadership on market conditions, customer needs, and competitive activity.

Team Leadership & Development

·        Lead, coach, and develop a cross-functional team across sales, service, parts, and operations.

·        Foster a culture of accountability, teamwork, and customer-focused performance.

·        Conduct regular performance reviews, provide ongoing feedback, and support individual development plans.

·        Identify skill gaps and support training in technical, sales, and operational competencies.

·        Support recruitment, onboarding, and retention of high-performing team members.

·        Drive engagement and alignment across teams to ensure consistent execution communication.

Safety & Compliance

·        Lead a strong safety culture across shop and field operations.

·        Ensure compliance with all regulatory and company standards.

·        Oversee safe work practices for mechanical, electrical, and marine applications.

Qualifications

·        Demonstrated ability to lead teams across sales support, service, and operations.

·        Strong financial acumen (P&L responsibility required).

·        Experience working in a multi-branch environment in industrial supply, distribution, or a related field.

·        Strong leadership, decision-making, and problem-solving skills.

Sansom Equipment Limited

SANSOM EQUIPMENT LIMITED has been a leading distributor and service provider for pumps, generators, blowers, valves, VFDs and packaged engineered systems for industrial and municipal applications across Eastern Canada since 1964.

We are seeking an Office Administrator to join our Mount Pearl team. Reporting to the Branch Manager, this role will provide administrative and operational support to the Mount Pearl branch, with a particular focus on service administration, customer support, safety compliance, warranty and equipment registrations, and general office coordination. This position is ideal for an organized, detail-oriented individual who enjoys working in a fast-paced environment and supporting multiple areas of the business.

Responsibilities

• Provide day-to-day administrative support to the Mount Pearl branch, including answering calls, responding to inquiries, maintaining customer accounts and coordinating office requirements.

• Provide administrative support to the Service Department, including processing service orders, estimates, purchase orders, customer purchase orders, and related documentation in NetSuite.

• Coordinate service-related requirements including travel, accommodations, equipment shipments, materials, and other job-related arrangements, while supporting technicians and service staff as required.

• Coordinate and maintain service contracts, equipment registrations, warranty claims, and close-out documentation, including Kohler and MAN registrations and warranty submissions.

• Maintain accurate records and documentation for completed jobs, including equipment registrations, manuals, and customer documentation.

• Support branch and company-wide safety initiatives, including maintaining safety records, training matrices, manuals, inspections, and compliance documentation.

• Assist with COR certification audits and maintain required WHSCC, insurance, and other safety and compliance documentation, including online platforms such as Avetta and CBRE.

• Monitor tender opportunities and assist with the preparation and submission of tender packages, including gathering documentation and preparing costing spreadsheets.

• Maintain office supplies, coordinate building maintenance, and organize staff meals, training sessions, and branch events.

• Coordinate inventory transfers between branches and maintain related vehicle, trailer, tools, uniform, and other tracking records.

• Maintain and update internal spreadsheets and administrative tracking systems to ensure accurate and up-to-date information.

• Provide general administrative and operational support to the Branch Manager, Service Manager, and other branch personnel as required.

Qualifications

• Post-secondary education in Business Administration, Office Administration, or a related field would be considered an asset

• 2–5 years of experience in an administrative, office coordination, service administration, or similar role

• Strong organizational skills with exceptional attention to detail

• Excellent written and verbal communication skills

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment

• Strong problem-solving skills and the ability to work independently

• Ability to work collaboratively with service technicians, management, customers, vendors, and other branch personnel

What We Offer

• Medical and dental benefits

• Employer-matched RRSP program

• Group insurance

• Competitive compensation package

• Opportunities for professional growth within a long-standing, successful organization

Sansom Equipment Limited values diversity and is proud to be an Equal Opportunity Employer. We are committed to the principles and practices of employment equity and encourage all qualified individuals to apply.

Sansom Equipment Limited

SANSOM EQUIPMENT LIMITED has been a leading distributor and service provider for pumps, generators, blowers, valves, VFDs and packaged engineered systems for industrial and municipal applications across Eastern Canada since 1964.

We are seeking a skilled and motivated Generator Technician to join our service team. The successful candidate will be responsible for the inspection, maintenance, troubleshooting, repair, and commissioning of diesel and natural gas-powered generator systems. This position requires a strong mechanical and electrical background, excellent problem-solving skills, and a commitment to delivering exceptional customer service.

Key Responsibilities

• Perform preventative maintenance on standby and prime power generator systems.
• Diagnose and repair mechanical, electrical, fuel, cooling, and control system issues.
• Conduct load bank testing and generator performance evaluations.
• Install, commission, and start up new generator equipment.
• Troubleshoot automatic transfer switches (ATS) and associated control systems.
• Complete detailed service reports and maintain accurate maintenance records.
• Respond to emergency service calls and provide after-hours support as required.
• Ensure all work is completed safely and in accordance with company policies and industry standards.
• Communicate effectively with customers regarding equipment condition, repair recommendations, and maintenance schedules.
• Maintain company vehicles, tools, and diagnostic equipment in good working order.

Qualifications

• Journeyperson certification in Electrical, Industrial Mechanical (Millwright), Heavy Equipment, or a related trade, or equivalent industry experience.
• Experience servicing diesel and/or natural gas generators.
• Strong understanding of electrical systems, engines, and control circuits.
• Ability to read and interpret electrical schematics and technical manuals.
• Valid driver's license with a clean driving record.
• Strong troubleshooting and diagnostic abilities.
• Excellent communication and customer service skills.

We are looking for someone with the right fit and energy to take on this challenging opportunity to work with and learn from knowledgeable and experienced individuals in a growing company with over fifty years of proven success. This position holds great opportunity for growth within our organization. 

Sansom Equipment Limited offers medical and dental benefits, employer matched RRSP, group insurance, and a competitive compensation package.

Sansom Equipment Limited values diversity and is proud to be an Equal Opportunity Employer. We are committed to the principles and practices of employment equity and encourage all qualified individuals to apply.

Welcome to the role of Field Service Technician. This position is a great opportunity for someone with a strong technical, electrical, mechanical, or instrumentation background and a passion for problem-solving. As a Field Service Technician, you will be responsible for providing on-site maintenance, repair, troubleshooting, calibration, and commissioning services for generators, diesel engines, pumping equipment, instrumentation systems, and related industrial equipment throughout Newfoundland and Labrador and across the Atlantic region. We look forward to you bringing your expertise to the table and supporting our customers.

As the Field Service Technician, you are responsible for:

• Equipment Maintenance: Perform scheduled maintenance inspections, preventative repairs, lubrication, and adjustments on generators, diesel engines, and pumping equipment.
• Diagnostics: Troubleshoot and diagnose electrical, mechanical, and instrumentation system failures on-site. Repairs: Install, replace, and fix defective parts and components to ensure optimal system performance.
• Calibration & Tuning: Calibrate, configure, and commission flowmeters, transmitters, and analytical instrumentation to guarantee precise process measurement.
• Controls Integration: Diagnose and program basic programmable logic controller (PLC) configurations and variable frequency drive (VFD) parameters.
• Documentation: Prepare service reports, maintain accurate maintenance logs, and submit documents promptly.
• Compliance: Strictly adhere to safety regulations, electrical codes, and company policies.

Qualifications:

• High school diploma or equivalent with formal training in electrical or mechanical systems.
• Diploma in Instrumentation and Control Technology is considered a strong asset.
• Strong knowledge of electrical, mechanical, instrumentation, and control systems.
• Excellent troubleshooting, diagnostic, and problem-solving abilities.
• Ability to read and interpret technical manuals, schematics, piping and instrumentation diagrams (P&IDs), and loop sheets.
• Knowledge of industrial safety standards and best practices.
• Ability to lift heavy objects up to 50 pounds unassisted.
• Ability to work outdoors in all weather conditions.
• Ability to work independently with minimal supervision and effectively as part of a team.
• Strong communication and customer service skills.
• Valid driver's license with a clean driver's abstract.
• Ability to pass a background check.
• Willingness and ability to travel extensively, including multi-day trips, remote site visits, and occasional international travel.
• Availability to participate in on-call rotations and support emergency service requirements.

Sansom Offers You:

• Comprehensive benefits including dental, extended health care, vision care, and life insurance.
• Company RRSP matching.
• Paid time off.
• Tuition reimbursement.
• Ongoing training and professional development opportunities.

Pay: Competitive salary based on experience

Sansom Equipment Limited is the leading distributor and service provider for pumps, generators, blowers, valves, VFDs, magnetic flowmeters, instrumentation, chemical injection pumps, and engineered package systems for industrial and municipal applications across Eastern Canada.

Sansom Equipment Limited values diversity and is proud to be an Equal Opportunity Employer. We are committed to the principles and practices of employment equity and encourage all qualified individuals to apply.

Position: Service Coordinator

Job Type: Full-time

Pay: Competitive salary based on experience

Benefits:

• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional development and advancement
• Employee discounts on products and services

Responsibilities:

1. Service Scheduling: Coordinate service requests from clients and schedule appointments for technicians based on availability and urgency.
2. Client Communication: Serve as the primary point of contact for clients regarding service inquiries, updates, and resolutions. Maintain clear and effective communication to ensure customer satisfaction.
3. Dispatch Support: Assist in dispatching technicians to service locations, providing necessary information and resources for efficient job completion.
4. Parts Procurement: Coordinate with parts department to ensure availability of required parts for service appointments. Manage inventory levels and order supplies as needed.
5. Documentation: Maintain accurate records of service requests, appointments, and job details. Generate reports as necessary to track service performance and identify areas for improvement.
6. Quality Assurance: Conduct follow-up calls or surveys with clients to gather feedback on service quality and identify areas for improvement.
7. Team Collaboration: Collaborate with service technicians, sales representatives, and other departments to streamline processes and enhance overall service delivery.
8. Administrative Support: Assist in administrative tasks such as billing, invoicing, and data entry to support efficient operations.

Qualifications:

• High school diploma or equivalent; associate's or bachelor's degree preferred
• Previous experience in customer service, dispatching, or related field preferred
• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Proficiency in Microsoft Office suite and scheduling software
• Ability to thrive in a fast-paced environment and adapt to changing priorities
• Attention to detail and problem-solving skills

Join our dynamic team at Sansom Equipment and play a crucial role in delivering exceptional service to our valued clients. Apply today to embark on a rewarding career journey with us!

To apply, please send your resume and cover letter to [insert email address] with the subject line "Service Coordinator Application - [Your Name]." We look forward to hearing from you!

Welcome to the role of Field Service Technician. This position is a great opportunity for someone with a strong technical, electrical, mechanical, or instrumentation background and a passion for problem-solving. As a Field Service Technician, you will be responsible for providing on-site maintenance, repair, troubleshooting, calibration, and commissioning services for generators, diesel engines, pumping equipment, instrumentation systems, and related industrial equipment throughout Newfoundland and Labrador and across the Atlantic region. We look forward to you bringing your expertise to the table and supporting our customers.

As the Field Service Technician, you are responsible for:

• Equipment Maintenance: Perform scheduled maintenance inspections, preventative repairs, lubrication, and adjustments on generators, diesel engines, and pumping equipment.
• Diagnostics: Troubleshoot and diagnose electrical, mechanical, and instrumentation system failures on-site. Repairs: Install, replace, and fix defective parts and components to ensure optimal system performance.
• Calibration & Tuning: Calibrate, configure, and commission flowmeters, transmitters, and analytical instrumentation to guarantee precise process measurement.
• Controls Integration: Diagnose and program basic programmable logic controller (PLC) configurations and variable frequency drive (VFD) parameters.
• Documentation: Prepare service reports, maintain accurate maintenance logs, and submit documents promptly.
• Compliance: Strictly adhere to safety regulations, electrical codes, and company policies.

Qualifications:

• High school diploma or equivalent with formal training in electrical or mechanical systems.
• Diploma in Instrumentation and Control Technology is considered a strong asset.
• Strong knowledge of electrical, mechanical, instrumentation, and control systems.
• Excellent troubleshooting, diagnostic, and problem-solving abilities.
• Ability to read and interpret technical manuals, schematics, piping and instrumentation diagrams (P&IDs), and loop sheets.
• Knowledge of industrial safety standards and best practices.
• Ability to lift heavy objects up to 50 pounds unassisted.
• Ability to work outdoors in all weather conditions.
• Ability to work independently with minimal supervision and effectively as part of a team.
• Strong communication and customer service skills.
• Valid driver's license with a clean driver's abstract.
• Ability to pass a background check.
• Willingness and ability to travel extensively, including multi-day trips, remote site visits, and occasional international travel.
• Availability to participate in on-call rotations and support emergency service requirements.

Sansom Offers You:

• Comprehensive benefits including dental, extended health care, vision care, and life insurance.
• Company RRSP matching.
• Paid time off.
• Tuition reimbursement.
• Ongoing training and professional development opportunities.

Pay: Competitive salary based on experience

Sansom Equipment Limited is the leading distributor and service provider for pumps, generators, blowers, valves, VFDs, magnetic flowmeters, instrumentation, chemical injection pumps, and engineered package systems for industrial and municipal applications across Eastern Canada.

Sansom Equipment Limited values diversity and is proud to be an Equal Opportunity Employer. We are committed to the principles and practices of employment equity and encourage all qualified individuals to apply.

Pay: Competitive salary based on experience

Benefits

• Retirement savings plan
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and advancement

As the Service Field Technician- Generator, you are responsible for:

• Diagnose, troubleshoot and repair electrical and mechanical equipment associated with generators 
• Inspect and test generator systems to ensure proper operation
• Inspect and maintain electrical systems including connections, wiring, and components
• Perform preventative maintenance and repairs on generators
• Perform scheduled maintenance inspections, lubrication, and adjustments
• Monitor and adjust fuel/air ratio to ensure optimal performance
• Monitor and adjust voltage regulator settings to ensure optimal performance
• Install and/or replace generator parts and components
• Troubleshoot, diagnose, and repair generator control systems
• Make recommendations and perform repairs as necessary
• Prepare and submit reports and other documents as required
• Maintain accurate records and documentation
• Ensure safety and compliance with applicable laws and regulations

You have the following knowledge, skills, and abilities:

• High school diploma or equivalent
• Ability to lift heavy objects up to 50 pounds
• Ability to work outdoors in all types of weather
• Knowledge of electrical and mechanical systems
• Knowledge of safety standards
• Ability to read and interpret technical manuals
• Ability to troubleshoot and diagnose problems
• Excellent problem-solving skill
• Must be able to work independently and with minimal supervision
• Must have a valid driver’s license
• Must have clean driver's abstract
• Must be able to pass a background check

Sansom Offers You:

• Comprehensive benefits including dental, extended health care, vision care, and life insurance.
• Company RRSP matching
• Paid time off 
• Tuition reimbursement

Sansom Equipment Limited is the leading distributor and service provider for pumps, generators, blowers, valves, VFDs, magnetic flowmeters, instrumentation, chemical injections pumps and package engineered systems for industrial and municipal applications across Eastern Canada.

Sansom Equipment Limited values diversity and is proud to be an Equal Opportunity Employer. We are committed to the principles and practices of employment equity and encourage all qualified individuals to apply.